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What We Do

We provide temporary housing for families who live outside of Forsyth County and have a child receiving medical treatment in our community. While staying at the House, each family has their own bedroom with at least a queen-sized bed (some rooms also have a crib and/or bunk beds), private bathroom, telephone, and hairdryer. Shared communal spaces include: kitchen and dining areas, large living rooms, a computer area with internet access, a library, two complimentary laundry facilities, and an outdoor play area.

We provide guest families with towels, blankets and other linens. Families are responsible for keeping their room in good condition, cleaning up after themselves all areas of the House, and laundering their linens as needed. Limited cleaning supplies and paper products are available.

We have breast pumps available for nursing mothers to use. Wheelchair accessible bedrooms are offered and we have a limited number of wheelchairs available.

Free on-site parking is for one vehicle only per family.

FAQs about the staying at the House:

What is the cost?

While there is no required fee to stay with us, we do ask that you make a $10 per night donation if able. No one is ever turned away due to inability to pay.

Is food available?

We strive to provide at least one meal a day prepared by volunteers (civic groups, churches, area businesses, etc.). Our pantry is stocked with basic non-perishable food, as well as some staple items that families are welcome to enjoy. The kitchen is fully equipped with cooking appliances and utensils. Free coffee and tea are available 24/7 and we have a vending machine where guests may buy Coca-Cola products.

Who can stay at the House? Can other family members stay with a family?

Parents or legal guardians of a child receiving treatment may temporarily reside at the Ronald McDonald House. Siblings are welcome but child care is not provided, adults must supervise children at all times. Anyone outside the immediate family (such as an aunt or grandparent) must be approved by management. Space limitations demand that we provide only one room per family. Rooms range in occupancy size from two to five people.

How long can I stay?

A family can stay at the House for as long as the patient is in the hospital. After a guest has stayed 21 days, he/she will be required to meet with a staff member to discuss the need for continued stay. These meetings will continue on a weekly basis until check-out.

Is transportation provided?

Wake Forest University Baptist Health provides a 24 hour shuttle service to guests staying with us. The Ronald McDonald House also provides transportation on weekdays to Forsyth Medical Center for those who need it.

May I have visitors?

Yes, we encourage family and friends to visit with you. Visiting hours are 9:00 a.m. to 9:00 p.m.

May I receive mail at the House?

Yes, you can. Letters should be addressed: “Patient Name, c/o Ronald McDonald House, 419 S Hawthorne Rd, Winston-Salem, NC 27103.”

What are the House hours?

The House is accessible to families 24 hours a day, 365 days a year. Our office is open Mondays-Fridays 8:00 a.m.-9:00 p.m., Saturdays 9:00 a.m.-2:00 p.m., and Sundays 2:00 p.m.-9:00 p.m.