FAQ

What is the Ronald McDonald House of Winston-Salem?

The Ronald McDonald House of Winston-Salem is a “home-away-from-home” for families with children (under the age of 18) receiving treatment in our community’s medical facilities. The House provides an area for families to rest, eat and find support as they cope with their children’s medical needs. The House provides no medical treatment.

When is the House open?

The House is accessible to families 24 hours a day, 365 days a year with staff available onsite 24/7. Our office hours are Mondays-Fridays 8:00 a.m.-9:00 p.m., Saturdays 9:00 a.m.-2:00 p.m., and Sundays 2:00 p.m.-9:00 p.m.  Tours are available Monday through Friday by appointment, and limited to groups of 20 or less. Tours typically last 30-45 minutes.  To schedule your tour, please contact our Development Manager at SarahT@rmhws.org or (336) 970-5659.

How much does it cost for a family to stay at the House?

While there is no required fee to stay with us, we do ask that families make a $10 per night donation if they are able. No one is ever turned away due to inability to pay. The actual cost to operate a room at the Ronald McDonald House for one night is $70.

How long can families stay?

A family can stay at the House for as long as their child is receiving treatment. After a guest has stayed 21 days, he/she will be required to meet with a staff member to discuss the need for continued stay. These meetings will continue on a weekly basis until check-out.

Who can stay at the House? Can other family members stay with a family?

Parents or legal guardians of a child receiving treatment may temporarily reside at the Ronald McDonald House. Siblings are welcome but child care is not provided: adults must supervise children at all times. Anyone outside the immediate family (such as an aunt or grandparent) must be approved by management. Space limitations demand that we provide only one room per family. Rooms range in occupancy size from two to five people.

Can families have visitors?

Yes, we encourage family and friends to visit. Visiting hours are 9:00 a.m. to 9:00 p.m. All visitors must sign in at the reception desk.

Can you receive mail at the House?

Yes. Letters should be addressed: “Patient Name, c/o Ronald McDonald House, 419 S. Hawthorne Road Winston-Salem, NC 27103.”

Is transportation provided?

Wake Forest University Baptist Health provides a 24 hour shuttle service to guests staying with us. The Ronald McDonald House also has transportation to Forsyth Medical Center available on weekdays.

Is food available?

We strive to provide at least one homemade meal a day prepared by volunteers. Our pantry is stocked with basic non-perishable food, as well as some staple items that families are welcome to enjoy. The kitchen is fully equipped with cooking appliances and utensils. Complimentary coffee and tea are available 24/7 and we have a vending machine where Coca-Cola products may be purchased.

Can I tour the Ronald McDonald House?

Yes! We welcome individuals and groups for tours of our House. Please visit our Tour the House page for more information and to schedule your tour.

How can I support the Ronald McDonald House?

Securely donate only by visiting our DONATE page. Or visit our Make a Difference Page  to learn about the many ways to contribute to our House.

How do I become a volunteer?

Please view our Volunteer page to learn about the different types of volunteers we have.  If you are interested in bringing a group to tour and volunteer, or if you have any questions contact our Director of Volunteer Services at robl@rmhws.org or (336) 970-5651.

Can I cook a meal for families?

Yes! Our families spend long days at the hospital and often have little time, energy or resources to cook breakfast or dinner. The gift of a hot, balanced meal is always enjoyed and deeply appreciated. Learn more about becoming a meal volunteer . To schedule a time to cook a meal for House families, please contact our Meals Coordinator at meals@rmhws.org or (336) 970-5665.

Can I make snacks for families?

Yes! Being able to grab a quick snack is a great comfort to parents and children who are hungry and in a hurry. Commercially prepared, individually wrapped snacks such as trail mix, crackers, cookies, chips, or other similar items are always needed. Homemade brownies, cakes, pies, cookies and other baked goods can also be prepared and packaged by you on-site in our kitchen. To learn more about preparing snacks click here (Link to page). To schedule a time to bake for families, please contact our Director of Volunteer Services at robl@rmhws.org or (336) 970-5651.

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